Frequenty Asked Questions

Is there a veterinarian on staff?

No. However it is our policy to contact your pet's personal vet should the need arise and discuss our health concerns. We will take direction from your vet and notify you upon your return of any problems. If it is an emergency situation we will contact you as soon as possible. We also use the Animal Care Emergency Center for after hour problems that can't wait for normal office hours. All veterinarian expenses are the responsibility of the pet owner.

Can we come and visit Mallard Pointe Kennels prior to boarding our pet?

Yes. We encourage visits to our facility to meet our staff and have your questions answered. You are invited to stop by during our Monday through Saturday hours. No Sunday visits, please.

What vaccinations are needed for my pet?

We require proof of vaccination for rabies, distemper/parvo, and bordetella. For cats we require feline distemper and rabies.

If my pet is on medication, will you administer it?

Yes. You will need to provide the medication along with complete instructions on the dosage and frequency needed to administer it.

What if my pet becomes ill while I'm away?

We will make every attempt to contact your personal veterinarian. If he/she is not available, we will contact a veterinarian of our choosing.

Is my pet exercised?

The design of our indoor/outdoor runs allows ample room for your pet to get plenty of exercise on their own. We offer nature walks and play sessions for an additional fee.

Is the kennel heated?

Yes. The kennel is heated to a comfortable temperature using an infra-red heating system. This system heats the floors, walls, and pets without creating a draft common with older forced air systems.

What forms of payment do you accept and when is it due?

We accept cash, check, debit cards, Visa, Discover or Mastercard at the time you pick up your pet.